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"IncidentReportingType" : "Yearly", "FromDate" : "2021-04-01", "ToDate" : "2022-03-31", "IncidentCount" : 5 } ] } ] }, "ComplaintsData" : { "CompliantsDataDetails" : { "CompliantsDataAvailable" : "Yes", "CompliantsInfoURL" : "www.natwestgroup.com/who-we-are/contact-us/feedback-and-complaints/complaints-data/ulster-bank-ltd.html", "OmbudsmanURL" : "www.ombudsman-complaints-data.org.uk/", "Notes" : "Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data. The most recent summary is available here. (https://www.natwestgroup.com/who-we-are/contact-us/feedback-and-complaints/complaints-data/ulster-bank-ltd.html)\nThe Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at http://www.ombudsman-complaints-data.org.uk/." } }, "AccountOpeningTimeLineDetails" : { "AccountOpeningURL" : "digital.ulsterbank.co.uk/personal/what-you-need-to-open-an-account.html", "AccountOpeningDocumentationURL" : "digital.ulsterbank.co.uk/personal/what-you-need-to-open-an-account.html", "Note" : "Go to digital.ulsterbank.co.uk/personal/what-you-need-to-open-an-account.html to find out how you can open an account, and what information and documents you need to give us to open an account.", "AccountOpeningTimelineParameters" : [ { "OpeningAccountTimelineType" : "OpenCurrentAccountsAvailability", "Notes" : "These figures are based on the time taken from our receiving all the information and documents we ask for at personal.rbs.co.uk/personal/current-accounts/what-do-you-need-to-open-a-current-account.html, in a case where we don?t need any further information or documents to open the account.", "AccountOpeningTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 0 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 1 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 1 } ] }, { "OpeningAccountTimelineType" : "DebitCardAvailability", "Notes" : "null", "AccountOpeningTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 0 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 3 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 4 } ] }, { "OpeningAccountTimelineType" : "InternetBankingAvailability", "Notes" : "null null", "AccountOpeningTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 0 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 8 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 8 } ] }, { "OpeningAccountTimelineType" : "OverdraftAvailability", "Notes" : "null", "AccountOpeningTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 100 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 0 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 0 } ] } ] }, "CardReplacementTimeLine" : { "CardReplacementTimeLineDetails" : [ { "CardReplacementTimeline" : "DebitCardReplacement", "CardReplacementTimelineMetrics" : [ { "TimelineMetricsType" : "SameDay", "MetricsValue" : 0 }, { "TimelineMetricsType" : "OnAnAverage", "MetricsValue" : 3 }, { "TimelineMetricsType" : "WithinDays", "MetricsValue" : 4 } ] } ] }, "AccountOpeningSummary" : { "DocumentAndInfoURL" : "digital.ulsterbank.co.uk/personal/what-you-need-to-open-an-account.html", "SummaryDescription" : "To open any of our accounts, a new customer will need to provide us with the documents and information set out at digital.ulsterbank.co.uk/personal/what-you-need-to-open-an-account.html. We may request additional information or documents in individual cases.", "AccountOpeningSummaryDetails" : [ { "AccountOpeningChannelType" : "OpenAccountWithoutVisit", "ChannelUsage" : "Yes" }, { "AccountOpeningChannelType" : "VisitBranchWithoutAppointment", "ChannelUsage" : "InSomeCases" }, { "AccountOpeningChannelType" : "SendingDocumentElectronically", "ChannelUsage" : "Yes" }, { "AccountOpeningChannelType" : "OpenAccountByPost", "ChannelUsage" : "No" } ] }, "OverdraftCompare" : { "OverdraftCompareDetails" : { "OverdraftDataAvailable" : "Yes", "Notes" : "A good way to compare the cost of our overdraft with other overdrafts or other ways of borrowing is to look at the APR. The APR shows the cost of borrowing over a year." } }, "OverdraftPricing" : { "OverdraftPricingDetails" : [ ], "OverdraftPricingDetailsUBN" : [ { "PricingDetailsType" : "Select", "IncidentDetails" : [ { "PricingReportingType" : "ForThePeriod", "Period" : "01/01/2022 - 31/03/2022", "IncidentCount" : "39.49%" } ] }, { "PricingDetailsType" : "UFirstGold", "IncidentDetails" : [ { "PricingReportingType" : "ForThePeriod", "Period" : "01/01/2022 - 31/03/2022", "IncidentCount" : "39.49%" } ] }, { "PricingDetailsType" : "Foundation", "IncidentDetails" : [ { "PricingReportingType" : "ForThePeriod", "Period" : "01/01/2022 - 31/03/2022", "IncidentCount" : "N/A" } ] } ] }, "InterestRate" : { "InterestRateMatricsDetails" : [ ], "InterestRateMatricsDetailsUBN" : [ { "InterestRateMetricsType" : "Select", "IncidentDetails" : [ { "IncidentReportingType" : "Range of annual interest rates payable for arranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "39.49%" }, { "IncidentReportingType" : "Annual interest rates payable for unarranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "39.49%" }, { "IncidentReportingType" : "Refused payment fee on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "215.00%" } ] }, { "InterestRateMetricsType" : "ufirstgold", "IncidentDetails" : [ { "IncidentReportingType" : "Range of annual interest rates payable for arranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "39.49%" }, { "IncidentReportingType" : "Annual interest rates payable for unarranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "39.49%" }, { "IncidentReportingType" : "Refused payment fee on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "215.00%" } ] }, { "InterestRateMetricsType" : "Current (Tailored)", "IncidentDetails" : [ { "IncidentReportingType" : "Range of annual interest rates payable for arranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "39.49%" }, { "IncidentReportingType" : "Annual interest rates payable for unarranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "N/A" }, { "IncidentReportingType" : "Refused payment fee on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "215.00%" } ] }, { "InterestRateMetricsType" : "Foundation, Adapt", "IncidentDetails" : [ { "IncidentReportingType" : "Range of annual interest rates payable for arranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "N/A" }, { "IncidentReportingType" : "Annual interest rates payable for unarranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "N/A" }, { "IncidentReportingType" : "Refused payment fee on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "0.00%" } ] }, { "InterestRateMetricsType" : "Student", "IncidentDetails" : [ { "IncidentReportingType" : "Range of annual interest rates payable for arranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "N/A" }, { "IncidentReportingType" : "Annual interest rates payable for unarranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "N/A" }, { "IncidentReportingType" : "Refused payment fee on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "215.00%" } ] }, { "InterestRateMetricsType" : "Graduate", "IncidentDetails" : [ { "IncidentReportingType" : "Range of annual interest rates payable for arranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "39.49%" }, { "IncidentReportingType" : "Annual interest rates payable for unarranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "39.49%" }, { "IncidentReportingType" : "Refused payment fee on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "215.00%" } ] }, { "InterestRateMetricsType" : "Private Current, uFirst Private", "IncidentDetails" : [ { "IncidentReportingType" : "Range of annual interest rates payable for arranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "19.49%" }, { "IncidentReportingType" : "Annual interest rates payable for unarranged overdrafts on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "19.49%" }, { "IncidentReportingType" : "Refused payment fee on 31/03/2022", "OnDate" : "31/03/2022", "IncidentCount" : "215.00%" } ] } ] } } ] } ] }